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Customer Service Manager Atlanta, GA

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Date: Jan 18, 2019

What do we expect from you?

This position manages, coordinates and controls the activities of the customer service team, in order to maintain and enhance customer relationships and meet organizational and operational objectives.

Your Key Responsibilities will be:

  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure high customer service levels at all times
  • Develop and implement customer service policies and procedures
  • Develop and communicate customer service standards in the department and with the team
  • Review and solve customer complaints
  • Handle complex and escalated customer service issues
  • Monitor accuracy of reporting and data base information
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Co-ordinate and manage customer service projects and initiatives
  • Complete job in the system and supplier sites when necessary
  • Manage and evaluate staff performance
  • Identify and address staff training and coaching needs
  • Other duties as required

Qualifications/Certifications:

  • GED or HS Diploma
  • Associates Degree in Business is a plus

What knowledge do you need?

  • Advance Microsoft Office
  • SAP knowledge is a plus

What do you need to be successful in the role?

  • Between 5-7 years of customer experience
  • Minimum 2 years in a managerial role
  • Stone, Industrial, Manufacturing experience, will be a plus

This position will be located:

Others

  • Management skills
  • Organization and planning
  • Result oriented
  • Customer Orientation
  • Multitask


Nearest Major Market: Atlanta

Job Segment: Manager, Fabrication, Management, Manufacturing

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