Customer Coordinator Austin, TX

What are we looking for

At Stone Systems (www.stone-systems.com/) we are looking for a Customer Coordinator for our Shop located in Austin, TX who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

As a Customer Coordinator, you would be responsible for scheduling measures & installs, communicating with customers, contractors, and production staff, maintaining square footage needed for budget, and preparing daily packets for measures, production, and installs. This role must also handle the immediate needs of the customer and accounts. 

Job Expectations:

• Ensure measures are scheduled within 72 hrs. of the customer-ready date while maintaining the integrity of routes and ensuring volume for business needs are met.
• Ensure installs are scheduled within 48 hrs. of the confirmation date while maintaining the integrity of routes and ensuring volume for business needs are met.
• Monitor measure & install square footage, reporting KPI attainment to management
• Communicate and coordinate shop follow-up and expedite orders when needed.
• Participate in and interact with internal teams on a regular basis to ensure timely responses to customers/orders.
• Maintain CRM updated with all customer changes/notes. 
• New packets for production are supplied by the shop's daily deadline.
• Assist customers with in-shop slab viewing and layouts. 

What you need to succeed

EXPERIENCE
Required:

• +1 years of customer service experience in a call center environment.
• Ability to pass a background check

Desired:

• Experience scheduling/routing appointments and managing multiple schedules. 

EDUCATION
Required: 

• High School Diploma/GED

KNOWLEDGE
Required:

• Customer Service Etiquette
• Knowledge of Customer Relationship Management System (CRM)
• Proficiency in Microsoft Office (Excel, Outlook, etc.) 

Desired:

• Experience working with subcontractors.
• Bi-lingual

SKILLS
Required:

• Communication: Oral & Written. Capacity to interact with customers in a pleasant and articulate manner.
• Capacity to multitask
• Ability to work independently
• Strong organization

PREFERRED BEHAVIORS
Required:

• Detail Oriented
• Influence/Motivation
• Team Work
• Initiative

What we do offer

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in North America. Currently, there are 10 Stone Systems shops throughout the US. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network. 

Wage Range:

The starting hourly range for this position is between $18-$20. 

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is also eligible Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company’s plan.
 

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability and Basic Life and Supplemental Insurance. You will also be eligible to enroll in our 401(k) Retirement Plan, starting the first of the month.

Paid time off:

Vacation time will be accrued monthly and will be subject to change per the Company’s policy updates. 5 days of sick time. Full-time employees will receive 2 floating holidays to use each year. If hired after July 1, employees receive 1 floating holiday to use for that calendar year.

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com 

With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.  

Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”  - https://rb.gy/xq0edq

*If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com*