Customer Service Representative Burnaby, BC

What are we looking for

At Cosentino (www.cosentino.com) we are looking for a Customer Service Representative located in Burnaby, BC who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders confirmations, and invoicing and collections.


To be a successful Cosentino CSR you need to focus on helping both external and internal customers by communicating in a patient, empathetic, passionate manner. Our Customer Service Representatives always put themselves in our customer’s shoes and advocate for them when necessary.  

As a Customer Services Representative you will be handling different responsibilities:

• Responsible for developing and maintaining customer relationships by handling different operative responsibilities. 
• Processing, monitoring, and following up on customer purchasing orders.
• Ensuring effective service and administrative support to customers by providing material delivery information and following-up on the order status, informing actively customers and sales team in case of discrepancies. 
• Providing information to customers about material lead times, product availability, pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service. 
• Creation of invoices and corrections, if necessary, as well as returns of material.
• Scheduling visits to the showroom, leading material views & reservation of specific material. 
• Solving customer issues from the order to delivery and maintaining customer account receivables.
• Providing customer support over the phone, face-to-face, and via email.
• Performing analysis in SAP as requested by the General Manager, Operations Manager, or the sales/promotion force.
• Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials. 
• Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
• Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
• Other tasks upon request of the manager. 

What you need to succeed

Experience

Required

• 3+ years of experience in Customer Service.
• 2+ years of experience with invoicing and order entry.

Desired:

• Customer Service experience in construction, manufacturing, distribution, or related industry experience

Education

Required:

• High School Diploma/GED

Desired:

• College degree

Knowledge

Required:

• Computer literacy to a relatively high standard: outlook, excel, word.

Desired:

• Use of SAP, ERP, or order system

Skills

Required:

• Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
• Ability to multi-task and work in an extremely fast-paced environment.
• Exceptional customer-facing and interpersonal skills, both written and verbal. 

What we do offer

You will join a company:

• With an international mindset and presence in 100+ countries.
• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.
• In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.  
Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”  - https://rb.gy/xq0edq
*If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com*.