Customer Relationship Specialist

What are we looking for

We are looking for a Customer Specialist for service and support internal and external customers with sales administration, back office, warranty, claim management, technical information and product care and availability needs.

Assist internal customers on process issues with Salesforce and other applications, including claim handling, National Accounts sales back office and product support.

Location: Cantoria, Almería

Remote work 2 days/week

Schedule: 12h – 20h or 13h to 21h

What you will do

• Provide best in class, friendly and caring customer service experience to customers, partners, and internal stakeholders over the phone, email and online media.
• Approach every interaction with a clear goal: drive customer satisfaction and brand loyalty, listen and empathize with customers and partners.
• Provide technical and product information such as how to clean and maintain countertops, which surface is recommended for each application, where to buy, product availability, among others.
• Provide support in the management and reporting of warranty claims, including the preparation and distribution of regular reports and real-time alerts to internal stakeholders.
• Monitor claim activity to ensure timely and accurate reporting, escalating issues as needed.
• Act as liaison between North America and Headquarters, facilitating clear communication and alignment on claim-related matters.
• Analyze claim trends to identify patterns, root causes, and areas for improvement, contributing to the development of strategic solutions.
• Analyze product and sales information, problems and documentation to make judgments, propose solutions and drive change.  We are looking for someone that owns issues until resolution and thrives in a fast-paced environment

What you need to succeed

Education: Communications, Business management, commercial etc

Experience: 2 years minimum as customer support

Languages: English and Spanih C1

Computer skills:
Outlook, Excel, PowerPoint: Intermediate. Must be knowledgeable in Outlook. 
Salesforce and SAP: not required, but a plus

Softskills:
Analytical mindset, with an ability to understand inquiries, business processes, use cases, and workflows as they relate to the tasks assigned, as well as determine cause and effect of customer’s issues, 
Excellent verbal and written communication skills, both written and verbal with ability to clearly articulate technical issues, resolutions, and workarounds to non-technical customer. 
Positive and collaborative attitude is a MUST. Ability to work collaboratively and independently within a team and across various internal teams as someone who is responsible and dependable.
Detail-oriented with strong organizational and time management skills. 
Proactive and independent when it comes to learning, investigating, and finding answers and solutions by utilizing all available resources. 
Flexibility and adaptability to thrive in a fast-growing, fast-changing environment

What we do offer

You will join a company with an international mindset and presence in 100+ countries, with an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com 

With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.  

Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”  - https://rb.gy/xq0edq

*If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com*