Customer Service Specialist - Logistics (Temporary)

What are we looking for

We are looking for an administrative profile with good level of English,  to maintain and enhance customer relationships and work to achieve the organizational and operational objectives providing an enhanced level of responsibility and support to customers and stakeholders

LOCATION: HQ Cantoria, Almería

Smart working (remote 2 days week)

Temporary - long term contract

What you will do

• Respond effectively to internal & external customer queries and requests (Creating & Confirming quotations and sales orders, inventory availability, providing shipping information, pricing confirmations… among others)
• Check all shipment dates are correct and in agreement to customer’s requests coronating with other areas to make sure agreed customer service levels and standards are met.
• Review and track customer complaint resolution and other customer service issues (Responsible for the root cause investigation ensuring all required parties within the organization are involved for resolution and follow up, escalating when necessary).
• Participate in continuous improvement and other activities such as analyze relevant data to determine customer service outputs, monitor reporting and data base information accuracy, analyzing and sharing functional KPIs with stakeholders and customer to detect improvement areas.…etc, actively participating in cross-functional initiatives.

What you need to succeed

EXPERIENCE: 2+ years' experience in customer service

TRAINING:

• Bachelor's Degree in Business Administration or a related field preferred
• Competent use of Microsoft Office Excel
• DESIRED: Basic knowledge of SAP or similar ERP´s systems would be ideal. Previous experience working in OTC (Order to Cash) processes

LANGUAGES: fluent in English and Spanish (any other languages would be a plus)

SOFTSKILLS:

• Excellent verbal and written communication skills both in Spanish and English
• A team player that is adaptable and flexible, can work under pressure and with high workloads whilst managing time
• Good interpersonal skills

What we do offer

Stable opportunity where you will be able to be in contact with different departments and gain visibility within the company and knowledge about our Business.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com 

With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.  

Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”  - https://rb.gy/xq0edq

*If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com*