Operations Manager Mundelein, IL

What are we looking for

At Stone Systems (www.stone-systems.com/) we are looking for an Operations Manager for our shop located in Mundelein, IL, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

As an Operations Manager, you will lead, coach, and develop the functional department (Production Management, Measure, and Installation, Customer Service, and Office Management) in the shop to ensure ultimate customer satisfaction and produce high-performance and continuous improvements in these departments. You will pair up with the local department managers and ensure flawless coordination between these areas.  You must be operationally efficient, customer service, and metrics oriented to ensure targets are being met while being responsible for a healthy P&L.  

Going more granular, you will:

• Partner with and Manage the Functional Managers (Production and Services) to successfully implement necessary improvements to support business objectives. 
• Lead, coach, and motivate a team of 4 managers and 35 reporting employees. 
• Effectively balance between big picture concerns with day-to-day activities. 
• Troubleshoot and serve as the highest escalation level for problems/operating issues.  Formulate effective corrective and preventative operating solutions. 
• Work in synchrony with the Sales Manager to manage the profitability of the shop, being co-responsible for its P&L and growth achievement.
• Develop operation plans that include cost, volume, and resource requirements. 
• Develop corrective action plans to deliver improved business performance.
• Ensure that Safety Procedures with all Departments are implemented and followed.
• Ensure capacities in the Departments are evaluated, reviewed, and addressed.
• Ensure schedules (Maintenance, Measure, Production, and Installation) are completed and met. 
• Work closely with managers in functional areas to optimize total production and service. 
• Ensure cooperation between functions and maintain the global vision of the business needs among all the teams and cooperate to have a team-building environment at the shop.
• Conduct daily operational dashboard review with 4 functional areas of the operation: office manager, install manager, production manager, and customer service manager.
• Lead daily Hot Job meetings to ensure the remakes have priority in the schedule and the team is following the 48-hour targets to complete the jobs from the initial install date.   Assign actions and resolutions to problem jobs daily 
• Always ensure high customer service levels by handling complex customer issues, and reviewing and solving customer complaints.
• Ensure Production and Installation teams implement Best Practices and that we are in compliance with all safety practices. 
• Be responsible for staff performance; this includes but is not limited to, addressing any training or daily coaching needs, ensuring that we are following all SOPs, and implementing strategies to improve the quality of service, productivity, and profitability.
• Other duties as assigned

Who will you work with? 

• Reporting line: VP of Operations
• Stakeholders:  Sales Manager, Production Manager, Installation Manager, Customer Service Manager, Office Manager

What you need to succeed

• Control and manage the Inventory of the location
• Organize and Maintain delivery schedule daily with efficient route planning
• Lead and maintain a safe working area ensuring that Health and Safety policies and procedures are met
• Interact with customers and vendors as needed
• Responsible for quality control by reviewing all incoming and outgoing products for damage
• Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs)
• Operate and coordinate forklifts, trucks, and/or railcars as needed
• Responsible for coordinating vehicle maintenance requirements for DOT-regulated trucks as needed
• Manage all customer conflict that arises from various problems that may occur when shipping and receiving material
• Manage accurate and timely invoicing, customer quotes, and orders
• Support the sales team to achieve and exceed sales targets highlighting in advance any issues that may arise from operational delays
• Monitor service levels of orders and meet the service commitments to customers
• Lead Operation and Customer Service teams
• Other duties as assigned

What we do offer

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in North America. Currently, there are 10 Stone Systems shops throughout the US. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network. 

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.  

Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”  - https://rb.gy/xq0edq

*If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com*