Customer Relationship Center Specialist - Coral Gables, FL

What are we looking for

At Cosentino (www.cosentino.com) we are looking for a Customer Relationships Specialist to join our Miami HQ location in Coral Gables, FL, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

As a Customer Relationships Center Specialist, you will service and support internal and external customers with sales administration, back office, warranty, claim management, technical information and product care and availability needs. Assist internal customers on process issues with Salesforce and other applications, including claim handling, National Accounts sales back office and product support.  

Duties include:

• Provide best-in-class, friendly and caring customer service experience to customers, partners, and internal stakeholders over the phone, email and online media. 
• Approach every interaction with a clear goal: drive customer satisfaction and brand loyalty. 
• Provide technical and product information such as how to clean and maintain countertops, which surface is recommended for each application, where to buy, and product availability, among others.
• Listen and empathize with customers and partners, 
• Analyze product and sales information, problems, and documentation to make judgments, propose solutions and drive change.  We are looking for someone who owns issues until resolution and thrives in a fast-paced environment. 
• Support sales by National Accounts such as Lowe’s, Home Depot, and Costco, providing back-office support to end users, partners and store associates. 
• Be a Cosentino ambassador by continuously learning about our products and practices, industry tendencies time in the field and building beneficial relationships.
• Keep fluid and proactive communication with internal and external stakeholders on Quality tickets, sales orders, credit notes and other items. 
• Provide administrative support to the Quality tickets handling process, helping internal stakeholders as well as fabricators as needed. 
• Proactively propose solutions and/or alternatives to pending issues, as well as process improvement
• Prepare ad-hoc reports pertaining to customer claims and inbound/outbound contacts as needed
• Other tasks upon request of the manager

What you need to succeed

Required:

• Analytical mindset, with an ability to understand inquiries, business processes, use cases, and workflows as they relate to the tasks assigned, as well as determine cause and effect of customer’s issues, 
• Excellent verbal and written communication skills, both written and verbal with ability to clearly articulate technical issues, resolutions, and workarounds to non-technical customer. 
• Positive and collaborative attitude.
• Ability to work collaboratively and independently within a team and across various internal teams as someone who is responsible and dependable.
• Detail-oriented with strong organizational and time management skills. 
• Proactive and independent when it comes to learning, investigating, and finding answers and solutions by utilizing all available resources. 
• Flexibility and adaptability to thrive in a fast-growing, fast-changing environment

What we do offer

You will join a company:

• With an international mindset and presence in 80+ countries.
• With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.
• In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com 

With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.  

Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”  - https://rb.gy/xq0edq

*If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com*