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Customer Relationship Center Specialist Miami, FL

Nov 22, 2022

Coral Gables, US

What are we looking for

At Cosentino (www.cosentino.com) we are looking for a Customer Relationships Specialist to join our Miami HQ location in Coral Gables, FL, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

As a Customer Relationshi[ Specialist, you will provide service and support internal and external customers, with product warranty, technical information, and availability needs. Assist internal customers on process issues inside SAP and Salesforce, including invoicing, credits, product availability, new customer set up and delivery status.  

  • Provide a best-in-class, friendly and caring customer service experience to customers, partners, and fabricators over the phone and via email. 
  • Approach every interaction with a clear goal: drive customer satisfaction and brand loyalty. 
  • Provide technical and product information such as how to clean and maintain countertops, which surface is recommended for each application, where to buy, product availability, etc.
  • Listen and empathize with customers, analyzing information and company practices to make judgments. We are looking for people with a knack for investigating issues and finding the right answers.
  • Analyze and properly triage incoming cases to determine when they need to be escalated to our Quality or other internal teams. 
  • Handle job orders updates and management for National Accounts, including creating users; adding, updating, moving, or canceling Purchase Orders.   
  • Place outbound calls to prospects and potential customers, pre-qualifying them, while recommending products and fabricators with the goal of converting leads into customers.
  • Be a Cosentino ambassador by continuously learning about our products and practices, industry tendencies time in the field and building beneficial relationships.
  • Assisting internal and external stakeholders with claim and customer issues resolution.
  • Keep fluid and proactive communication with internal and external stakeholders on claim status, pending orders, credit notes and other items. 
  • Proactively propose solutions and/or alternatives to pending issues, as well as process improvement
  • Prepare ad-hoc reports pertaining to customer claims, inbound/outbound as needed

Qualifications required:

  • Analytical mindset, with an ability to understand inquiries, business processes, use cases, and workflows as they relate to the tasks assigned, as well as determine cause and effect of customer’s issues, 
  • Excellent verbal and written communication skills, both written and verbal with ability to clearly articulate technical issues, resolutions, and workarounds to non-technical customer. 
  • Positive and collaborative attitude is a MUST! Ability to work collaboratively and independently within a team and across various internal teams as someone who is responsible and dependable.
  • Detail-oriented with strong organizational and time management skills. 
  • Proactive and independent when it comes to learning, investigating, and finding answers and solutions by utilizing all available resources. 
  • Flexibility and adaptability to thrive in a fast-growing, fast-changing environment

What you need to succeed

EXPERIENCE
Required:

  • 2 years of customer service experience

Desired:

  • 4 to 5 years of customer service experience

EDUCATION
Required:

  • High School Diploma

Desired:

  • Degree in School of Communications or Business management 

KNOWLEDGE
Required:

  • English Proficient both Oral and Written
  • Ability to handle multiple task and projects daily

Desired:

  • Logistics / International Trade.
  • SAP & Salesforce
  • Spanish

SKILLS
Required:

  • Excel
  • Salesforce
  • SAP
  • Microsoft Suite (Word, PowerPoint, Outlook & Excel) 
  • Access

What we do offer

You will join a company: 

  • With an international mindset and presence in 80+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to grow your career and develop your leadership skills 

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.  

Cosentino is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”  

*If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com*-


Nearest Major Market: Miami

Job Segment: Business Manager, Business Process, Management

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