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Customer Service Representative (Account Representative) Coral Gables, FL

19-nov-2019

Coral Gables, US

Esta es tu oportunidad

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?

 

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in the North America. Currently, there are 12 Stone Systems shops. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network.

 

You will join a company:

 

  • With an international mindset and presence in 80+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to grow your career and develop your leadership skills
¿Cuáles serían tus funciones?

The Customer Service Representative- Welcome Caller is responsible for the initial contact to customer, greet customers in a friendly and cheerful manner along with verifying account information and prequalifying the customer for their in-home measure technician visit. This role is also responsible for confirming that the purchase order made at the store level matches to our information in Job Tracker, our inhouse system.

Job Expectations

  • Answer inbound and outbound calls between (60-90 calls daily) in a professional and courteous manner.
  • Ensure all voicemails are answered immediately.
  • Verify customer orders.
  • Follow up with emails after speaking to customer.
  • Verify the material was recorded and received correctly, resource items (ex: edging) and make corrections as needed to Job Tracker.
  • Provide answers and solutions to all customers inquiries.
  • Communicate to local shops to inform of changes.
  • Maintains customer confidence and maintains confidentiality of information.
¿Qué estamos buscando?

EXPERIENCE

Required

  • +1 years of customer service experience in a call center environment.
  • Ability to pass background check
  • Bilingual- English and Spanish

Desired

  • Experience working in an environment without direct supervision.


EDUCATION

Required

  • High School / GED


KNOWLEDGE

Required

  • Customer Service Etiquette
  • Knowledge of Customer Relationship Management System (CRM)

Desired

  • Knowledge of flooring, facades and/or countertops


SKILLS

Required

  • Communication: Oral & Written. Capacity to interact with customers in a pleasant and articulate manner.
  • Capacity to multitask
  • Ability to work independently
  • Must be able to evoke excitement


PREFERRED BEHAVIORS

  • Detail Oriented
  • Influence/Motivation
  • Team Work

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The employee for this position will be employed by C&C North America, Inc., d/b/a Cosentino North America, a subsidiary company to Cosentino North America.


ABOUT COSENTINO


Cosentino, the world's leading producer of Silestone quartz surfaces, is a family-owned business. It focuses on the design, production and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design, innovation and environmental respect. The group based its development on international expansion and an innovative research program, which enables it to use the most advanced technology to obtain new materials. Cosentino's activity covers the entire natural stone manufacturing process, from extraction and processing to the installation of quartz surfaces, such as kitchen and bathroom worktops, cladding and other products.


Cosentino is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”


If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com


Mercado principal más próximo: Miami

Área de trabajo: Sales Rep, Fabrication, Sales, Manufacturing

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