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Customer Service Supervisor Coral Gables, FL

17-Aug-2019

Coral Gables, US

Why should you consider this opportunity?

 

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?

 

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in the North America. Currently, there are 12 Stone Systems shops, including one in Providence, RI. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network.

 

You will join a company:

 

  • With an international mindset and presence in 80+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to grow your career and develop your leadership skills

 

What will you be doing?

The Customer Service Supervisor position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships. They are also responsible for meeting organizational and operational objectives.

 

As a Customer Service Supervisor your role would be to supervise a staff of CSR’s that respond to requests from customers by phone or email and manages the daily work load to ensure required service volume and quality levels are attained.

 

Your tasks would include to train and coach staff in standard policies, procedures and best practice as well as to identify opportunities for operational improvements and implement solutions.

 

Job Expectations

  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Maintain high customer service levels
  • Develop and implement customer service policies and procedures
  • Handle complex and escalated customer complaints and service issues
  • Monitor accuracy of reporting and data base information
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Coordinate and manage customer service projects and initiatives
  • Complete job in Job Tracker and supplier sites when necessary
  • Manage and evaluate staff performance
  • Identify and address staff training and coaching needs
  • Other duties as directed by supervisor
What are we looking for?

EXPERIENCE

Required

  • 5+ years of customer service experience
  • 2+ years in a managerial role

Desired

  • 1+ year(s) of work experience in the stone industry

 

EDUCATION

Required

  • High School Diploma/GED

Desired

  • Associate Degree in Business or related areas

KNOWLEDGES

Required

  • Profeciency in Microsof Office (Excel, Outlook, etc.)

SKILLS

Required

  • Ability to multi task and work in an extremely fast paced environment
  • Excelent communication skills, both verbal and written.
  • Ability to multitask
  • Customer Service oriented

PREFERRED BEHAVIORS

Required

  • Self-confidence
  • Flexibility
  • Initiative
  • Safety oriented

 

 

This job requires intermittent periods during which continuous physical exertion is required, suck walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

 

About the Company


Nearest Major Market: Miami

Job Segment: Manager, Fabrication, Management, Manufacturing

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