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Warehouse Worker/Customer Service Representative Honolulu, HI

Honolulu, US

Esta é a sua oportunidade

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people? 

At Cosentino (www.cosentino.com) we are looking for a Hybrid Customer Service Representative/Warehouse Worker to join our Distribution Center located in Honolulu, HI. The Centers are an example of Cosentino’s total commitment to its clients, providing them with exclusive and high-quality service. The Centers combine the functions of (a) warehouse, (b) brand and product showroom, and (c) sales network.  

You will join a company: 

  • With an international mindset and presence in 80+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to grow your career and develop your leadership skills 
Quais serão as suas funções?

As a Hybrid Customer Service Representative/Warehouse Worker, we expect you to deliver an excellent Customer Service through fast and accurate processing of orders and acting like a liaison between our customers and our company, assisting them with general inquiries, like pricing, products, scheduling, etc. 

As a Warehouse Worker you will be responsible for assisting in the warehouse (Natural Stone Slab yard) in relation to preparation of the merchandise and loading and unloading trucks and containers. 

You are going to be successful on this position if you are excited to help customers, patient, empathetic and passionately communicative. We expect our Customer Service Representatives/Warehouse Workers to put themselves in our customer’s shoes and advocate for them when necessary. As a customer service representative/warehouse worker you will be working with different tasks:

Organization and Administration

Perform and keep record of documents in the center according to its needs; this includes but is not limited to, accounts receivable, accounts payables, invoices, credits, tax certificates and customer payment records.  
Manage and maintain showroom, this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, logging and attending visitors daily and during events, etc.
Support the sales team by, preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.  

Customer Service

  • Responsible for developing and maintaining customer relationships by creating and monitoring purchase orders, scheduling visits to showroom, leading viewings of the material, solving customer issues, processing orders, scheduling material deliveries and maintaining customer account receivables. 
  • Provide customer support over the phone, face-to-face, and via email. 
  • Perform analysis in SAP as requested by the GM, Operations Manager or the sales/promotion force.
  • Manufacturing, Production and Distribution 
  • Load and unload product for truck, flatbed or container
  • Move product within warehouse by using forklift or overhead crane
  • Prepare Metal A-frame return shipments. 
  • Repair/Rebuild Wooden A-frames for LTL shipments 
  • Move waste from containers to dumpsters
  • Report issues for quality control purposes by reviewing all incoming and outgoing product for damages.
  • Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs)
  • Clean and maintain a safe working area ensuring that Health and Safety processes and procedures are met.
O que procuramos?

EXPERIENCE
Required

  • 2+ years of experience in Customer Service.
  • 1+ year of Warehouse Experience

Desired

  • Customer Service experience in construction, manufacturing or related industry experience 
  • Forklift and overhead crane experience


EDUCATION
Required 

  • High School Diploma/GED

Desired

  • Bachelor’s degree 

KNOWLEDGES
Required

  • Proficiency in Microsoft Office (Excel, Outlook, etc.) 

Desired

  • Use of SAP, ERP or Order system preferred. 

SKILLS
Required

  • Ability to carry and lift up to 80 lbs.
  • Be able to stand for 8 hours or more a day
  • Excellent customer service
  • Ability to multi task and work in an extremely fast paced environment
  • Excellent communication skills, both verbal and written. 

PREFERRED BEHAVIORS
Required

  • Self-confidence
  • Flexibility
  • Initiative
  • Safety oriented 

 

About Cosentino

Cosentino, the world's leading producer of Silestone quartz surfaces, is a family-owned business. It focuses on the design, production and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design, innovation and environmental respect. The group based its development on international expansion and an innovative research program, which enables it to use the most advanced technology to obtain new materials. Cosentino's activity covers the entire natural stone manufacturing process, from extraction and processing to the installation of quartz surfaces, such as kitchen and bathroom worktops, cladding and other products.

Cosentino is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”

If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com


Mercado Principal Mais Próximo: Honolulu
Mercado Secundário Mais Próximo: Hawaii

Segmento de Emprego: Warehouse, Forklift, Manufacturing

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