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Customer Service Representative Houston, TX

14/Set/2019

Houston, US

Esta é a sua oportunidade

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?

 

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in the North America. Currently, there are 12 Stone Systems shops. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network.

 

You will join a company:

 

  • With an international mindset and presence in 80+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to grow your career and develop your leadership skills
Quais serão as suas funções?

As a Customer Service Representative, we expect you to deliver an excellent Customer Service through fast and accurate processing of orders and acting like a liaison between our customers and our company, assisting them with general inquiries, like pricing, products, scheduling, etc.

 

You are going to be successful on this position if you are excited to help customers, patient, empathetic and passionately communicative. We expect our Customer Service Representatives to put themselves in our customer’s shoes and advocate for them when necessary. As a customer Services you will be working with different tasks:

 

Organization and Administration

  • Perform and keep record of documents in the center according to its needs; this includes but is not limited to, accounts receivable, accounts payables, invoices, credits, tax certificates and customer payments records
  • Manage and maintain showroom/ this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, logging and attending visitors daily and during events, etc
  • Support the sales team by, preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets. 

 

Customer Service

  • Responsible for developing and maintaining customer relationships by creating and monitoring purchase orders, scheduling visits to showroom, leading ivewings of the material, solving customer issues, processing orders, scheduling material deliveries and maintaining customer account receivables.
  • Provide customer support over the phone, face-to-face, and via email.
  • Perform analysis in SAP as requested by the GM, Operations Manager or the sales/promotion force.

 

O que procuramos?
  • EXPERIENCE

    Required

    +1 years of customer service experience in a call center environment.

    Ability to pass background check

    Bilingual- English and Spanish

    Desired

    Experience working in an environment without direct supervision.

     

    EDUCATION

    Required

    High School / GED

     

    Desired

    Bachelor’s degree in Business, Communication, Marketing or related fields.

     

    KNOWLEDGE

    Required

    Customer Service Etiquette Knowledge of Customer Relationship Management System (CRM)

     

     

    PREFERRED BEHAVIORS

    Detail Oriented Influence/Motivation Team Work

    Must be able to evoke excitement

     

    SKILLS

    Required

    Communication: Oral & Written. Capacity to interact with customers in a pleasant and articulate manner. Capacity to multitask Ability to work independently

 


Mercado Principal Mais Próximo: Houston

Segmento de Emprego: Fabrication, Manufacturing

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