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Customer Service Manager Mendota Heights, MN

19-Sep-2019

Minneapolis, US

Why should you consider this opportunity?

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about the distribution of products that inspire the life of many people?

 

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in North America. Currently, there are 12 Stone Systems shops, including one in Providence, RI. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network.

 

You will join a company:

 

  • With an international mindset and presence in 80+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to grow your career and develop your leadership skills
What will you be doing?

The Customer Service Manager position coordinates and controls the activities of the customer service team to maintain and ensure customers are serviced promptly and properly by training and managing staff effectively. They are also responsible for meeting organizational and operational objectives.

Job Expectations
 

  • Direct the daily operations of the customer coordinators.
  • Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
  • Maintain high customer service levels.
  • Enforce customer service policies and procedures.
  • Handle complex and escalated customer complaints and service issues.
  • Monitor the accuracy of reporting and database information.
  • Identify and implement strategies to improve the quality of service, productivity, and profitability.
  • Coordinate and manage customer service projects and initiatives.
  • Complete job in Job Tracker and supplier sites when necessary.
  • Manage and evaluate staff performance.
  • Identify and address staff training and coaching needs.
  • Update Daily Operational Dashboard.
  • Promotes cooperation and commitment within a team to achieve goals and deliverables
  • Partner with People Department to maintain office policies as necessary
  • Other duties as assigned by management
What are we looking for?

EXPERIENCE
Required

  • 5+ years of customer service experience
  • 2+ years in a managerial role

Desired

  • 1+ year(s) of work experience in the stone industry
     

EDUCATION
Required

  • High School Diploma/GED

Desired

  • Associate Degree in Business or related areas
     

KNOWLEDGE
Required

  • Proficiency in Microsoft Office (Excel, Outlook, etc.)
     

SKILLS
Required

  • Ability to multi-task and work in an extremely fast-paced environment
  • Excellent communication skills, both verbal and written.
  • Ability to multitask
  • Customer Service oriented
     

PREFERRED BEHAVIORS

  • Required
  • Self-confidence
  • Flexibility
  • Initiative
  • Safety oriented


Nearest Major Market: Minneapolis

Job Segment: Manager, Fabrication, Management, Manufacturing

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