Customer Service Rep (Temp) - Chicago, IL

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Fecha: 17-jul-2019

Ubicación: Mundelein, US

Empresa: Cosentino

¿Por qué Cosentino?

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?

 

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in the North America. Currently, there are 12 Stone Systems shops, including one in Providence, RI. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network.

 

You will join a company:

 

  • With an international mindset and presence in 80+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to grow your career and develop your leadership skills
¿Qué esperamos de ti?

As a Customer Service Representative we expect you to deliver an excellent Customer Service through fast and accurate processing of orders and acting like a liaison between our customers and our company, assisting them with general inquiries, like pricing, products, scheduling, etc.

 

You are going to be successful on this position if you are excited to help customers, patient, empathetic and passionately communicative. We expect our Customer Service Representatives to put themselves in our customer’s shoes and advocate for them when necessary. As a customer Services you will be working with different tasks:

 

Organization and Administration

  • Perform and keep record of documents in the center according to its needs; this includes but is not limited to, accounts receivable, accounts payables, invoices, credits, tax certificates and customer payments records
  • Manage and maintain showroom/ this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, logging and attending visitors daily and during events, etc
  • Support the sales team by, preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.  

 

 

Customer Service

 

  • Responsible for developing and maintaining customer relationships by creating and monitoring purchase orders, scheduling visits to showroom, leading ivewings of the material, solving customer issues, processing orders, scheduling material deliveries and maintaining customer account receivables.
  • Provide customer support over the phone, face-to-face, and via email.
  • Perform analysis in SAP as requested by the GM, Operations Manager or the sales/promotion force.
¿Qué experiencia profesional buscamos?

EXPERIENCE

Required

  • 2+ years of  experience in Customer Service.
  • 1+ year of experience with invoicing and order entry.

Desired

  • Customer Service experience in construction, manufacturing or related industry experience
     

EDUCATION

Required

  • High School Diploma/GED

Desired

  • Bachelor’s degree in Business, Communication, Marketing or related fields.
     

KNOWLEDGES

Required

  • Profeciency in Microsof Office (Excel, Outlook, etc.)

Desired

  • Use of SAP, ERP or Order system preferred.

 

SKILLS

Required

 

  • Excelent customer service
  • Ability to multi task and work in an extremely fast paced environment
  • Excelent communication skills, both verbal and written.

 

PREFERRED BEHAVIORS

Required

  • Self-confidence
  • Flexibility
  • Initiative
  • Safety oriented
¿Cómo somos?


Mercado principal más próximo: Chicago

Área de trabajo: Fabrication, Sales, Manufacturing

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