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Customer Service Manager Raleigh, SC

Aug 30, 2019

Raleigh, US

Why should you consider this opportunity?

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?

 

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in the North America. Currently, there are 12 Stone Systems shops. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network.

 

You will join a company:

 

  • With an international mindset and presence in 80+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to grow your career and develop your leadership skills
What will you be doing?
 

Job Expectations

 

  • Direct the daily operations of the customer service team
  • Plan, prioritize, and delegate work tasks to ensure proper functioning of the department
  • Maintain high customer service levels
  • Develop and implement customer service policies and procedures
  • Handle complex and escalated customer complaints and service issues
  • Monitor accuracy of reporting and data base information
  • Identify and implement strategies to improve quality of service, productivity, and profitability
  • Prepare hot jobs report, close the circle for daily meeting
  • Coordinate and manage customer service projects and initiatives
  • Complete job in Job Tracker and supplier sites when necessary
  • Manage and evaluate staff performance
  • Identify and address staff training and coaching needs
  • Update Daily Operational Dashboard
  • Processing Subcontractor Pay and other SOP tasks
What are we looking for?

EXPERIENCE

Required

5+ years of customer service experience

2+ years in a managerial role

Desired

1+ year(s) of work experience in the stone industry

 

EDUCATION

Required

High School Diploma/GED

Desired

Associate Degree in Business or related areas
 

KNOWLEDGES

Required

Profeciency in Microsof Office (Excel, Outlook, etc.)
 

SKILLS

Required

Ability to multi task and work in an extremely fast paced environment

Excelent communication skills, both verbal and written.

Ability to multitask

Customer Service oriented
 

PREFERRED BEHAVIORS

Required

Self-confidence

Flexibility

Initiative

Safety oriented


Nearest Major Market: Jackson Mississippi

Job Segment: Manager, Fabrication, Management, Manufacturing

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