Aplique agora »

 

 

 

Customer Service Manager Raleigh, SC

7/Ago/2019

Raleigh, US

Por que esta oportunidade?

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?

 

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in the North America. Currently, there are 12 Stone Systems shops. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network.

 

You will join a company:

 

  • With an international mindset and presence in 80+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to grow your career and develop your leadership skills
Quais serão as suas funções?
 

Job Expectations

 

  • Direct the daily operations of the customer service team
  • Plan, prioritize, and delegate work tasks to ensure proper functioning of the department
  • Maintain high customer service levels
  • Develop and implement customer service policies and procedures
  • Handle complex and escalated customer complaints and service issues
  • Monitor accuracy of reporting and data base information
  • Identify and implement strategies to improve quality of service, productivity, and profitability
  • Prepare hot jobs report, close the circle for daily meeting
  • Coordinate and manage customer service projects and initiatives
  • Complete job in Job Tracker and supplier sites when necessary
  • Manage and evaluate staff performance
  • Identify and address staff training and coaching needs
  • Update Daily Operational Dashboard
  • Processing Subcontractor Pay and other SOP tasks
Qual experiência profissional buscamos?
  • EXPERIENCE

    Required

    • 5+ years of customer service experience
    • 2+ years in a managerial role

    Desired

    • 1+ year(s) of work experience in the stone industry

     

    EDUCATION

    Required

    • High School Diploma/GED

    Desired

    • Associate Degree in Business or related areas
       

    KNOWLEDGES

    Required

    • Profeciency in Microsof Office (Excel, Outlook, etc.)
       

    SKILLS

    Required

    • Ability to multi task and work in an extremely fast paced environment
    • Excelent communication skills, both verbal and written.
    • Ability to multitask
    • Customer Service oriented
       

    PREFERRED BEHAVIORS

    Required

    • Self-confidence
    • Flexibility
    • Initiative
    • Safety oriented
Como somos?


Mercado Principal Mais Próximo: Jackson Mississippi

Segmento de Emprego: Manager, Fabrication, Management, Manufacturing

Aplique agora »
Encontrar empregos semelhantes: