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Customer Service Manager Raleigh, NC

Raleigh, US

Why should you consider this opportunity?

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people? 

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in the North America. Currently, there are 12 Stone Systems shops throughout the US. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network.

You will join a company: 

  • With an international mindset and presence in 80+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to grow your career and develop your leadership skills 
What will you be doing?

The Customer Service Manager position coordinates and controls the activities of the customer service team to maintain and ensure customers are serviced promptly and properly by training and managing staff effectively. They are also responsible for meeting organizational and operational objectives.

Job Expectations

  • Direct the daily operations of the customer coordinators.
  • Plan, prioritize, and delegate work tasks to ensure proper functioning of the department
  • Maintain high customer service levels.
  • Enforce customer service policies and procedures.
  • Handle complex and escalated customer complaints and service issues.
  • Monitor accuracy of reporting and data base information.
  • Identify and implement strategies to improve quality of service, productivity, and profitability.
  • Coordinate and manage customer service projects and initiatives.
  • Complete job in Job Tracker and supplier sites when necessary.
  • Manage and evaluate staff performance.
  • Identify and address staff training and coaching needs.
  • Update Daily Operational Dashboard.
  • Promotes cooperation and commitment within a team to achieve goals and deliverables
  • Partner with People Department to maintain office policies as necessary
  • Other duties as assigned by management
What are we looking for?

EXPERIENCE
Required
5+ years of customer service experience
2+ years in a managerial role
Desired
1+ year(s) of work experience in the stone industry

EDUCATION
Required 
High School Diploma/GED
Desired
Associate Degree in Business or related areas
KNOWLEDGES
Required
Proficiency in Microsoft Office (Excel, Outlook, etc.) 

SKILLS
Required

  • Ability to multi task and work in an extremely fast paced environment
  • Excellent communication skills, both verbal and written. 
  • Ability to multitask
  • Customer Service oriented

PREFERRED BEHAVIORS
Required

  • Self-confidence
  • Flexibility
  • Initiative
  • Safety oriented 


Cosentino, the world's leading producer of Silestone® quartz surfaces, is a family-owned business. It focuses on the design, production, and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design, innovation, and environmental respect. The group based its development on international expansion and an innovative research program, which enables it to use the most advanced technology to obtain new materials. Cosentino's activity covers the entire natural stone manufacturing process, from extraction and processing to the installation of quartz surfaces, such as kitchen and bathroom worktops, cladding and other products.
 
Cosentino, and all its affiliated and subsidiary companies, are equal opportunity employers, and prohibit discrimination and harassment of any kind.  Cosentino, and all of its affiliated and subsidiary companies, are committed to the principle of equal employment opportunity for all employees, and to providing employees with a work environment free from discrimination and harassment.  All employment decisions at Cosentino, and its affiliated and subsidiary companies, are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where it operates. Cosentino, and its affiliated and subsidiary companies, will not tolerate discrimination or harassment based on any of these characteristics.
 
If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com.

 


Nearest Major Market: Jackson Mississippi

Job Segment: Manager, Fabrication, Management, Manufacturing

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