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Operations Manager Raleigh, NC

Jan 11, 2021

Raleigh, US

Why should you consider this opportunity?

Would you like to be part of a World's leading producer of building materials that inspire architectural and   decorative solutions? Are you passionate about distribution of products that   inspire the life of many people? Stone Systems ( is the largest network of commonly owned stone fabrication shops in the North   America. Currently, there are 12 Stone Systems shops in the United States, including one in Lauderhill, FL

The company is part of the Cosentino group (, a dependable and reliable stone surface manufacturer with over 70 years of   experience in the natural stone industry. In addition to having the largest   production capacity of any manufacturer of quartz and other surfacing   products, Cosentino also has the largest worldwide distribution network.       

We are looking for an Operations Manager to join our Fabrication Center located in Lauderhill, FL. You will join a company:

  • With an international mindset and presence in 80+ countries  
  • With the largest fabrication company in the United States, with a track record of 20+ years utilizing state of the art machinery and tools to provide superior quality products.
  • With an amazing growth story, sustained by an extraordinary innovation with products such as        Silestone®, Dekton® and Sensa by Cosentino®     
  • In which you will be able to grow your career and develop your leadership skills

What will you be doing?

As an Operations Manager you will lead, coach and develop the functional department (Production Management, Measure and Installation, Customer Service and Office Management)  in the shop to ensure ultimate customer satisfaction and produce high performance and continuous improvements in these departments. You will pair up with the local department managers and ensure flawless coordination between these areas.  You must be operationally efficient, customer service and metrics oriented to ensure targets are being met while being responsible for a healthy P&L.  Going more granular, you will…

  • Partner and Manage the Functional Managers (Production and Services) to successful implement necessary improvements to support business objectives.
  • Lead, coach and motivate a team of 4 managers and 25-30 reporting employees.
  • Effectively balance between big picture concerns with day to day activities.
  • Troubleshoot and serve as the highest escalation level for problems/operating issues.  Formulate effective corrective and preventative operating solutions.
  • Work in synchrony with the Sales Manager to manage the profitability of the shop, being co-responsible for its P&L and growth achievement.
  • Develop operation plans that include cost, volume, and resources requirements.
  • Develop corrective action plans to deliver improved business performance.
  • Ensure that Safety Procedures with all Departments are implemented and followed.
  • Ensure capacities in the Departments are evaluated, reviewed and are addressed.
  • Ensure schedules (Maintenance, Measure, Production and Installation) are completed and met.
  • Work closely with managers in functional areas to optimize total production and service.
  • Ensure cooperation between functions and maintain global vision of the business needs among all the teams and cooperate to have a team building environment at the shop.
  • Conduct daily operational dashboard review with 4 functional areas of the operation: office manager, install manager, production manager, customer service manager.
  • Lead daily “Hot Job” meeting to ensure the remakes have priority in the schedule and the team is following the 48-hour targets to complete the jobs from the initial install date.   Assign actions and resolutions to problem jobs daily
  • Always ensure high customer service levels by handling complex customer issues, reviewing and solving customer complaints.
  • Ensure Production and Installation teams implement “Best Practices” and that we are in compliance with all safety practices.
  • Be responsible for staff performance; this includes, but is not limited to, addressing any training or daily coaching needs, ensuring that we are following all SOP’s and implementing strategies to improve quality of service, productivity, and profitability.

What are we looking for?

The successful individual in this role will be a results-driven and detail-oriented business professional capable of working strategically and tactically within a customer centered and production-driven environment.



  • 5+ years operational and people management experience.
  • Experience with managing multifunctional teams in a manufacturing, or production environment.


  • Stone / Surface experience



  • Bachelor’s degree required in management, industrial engineering or related field



  • Good understanding of business KPI’s
  • Good understanding of P&L account and financial implications of operational decisions


  • SAP


  • Required
  • Strong customer service
  • Strong communication skills, both written and verbal
  • Capacity work in fast paced environment that may change frequently
  • Capacity organize teams and apply
  • Proficiency in Microsoft Office

Nearest Major Market: Jackson Mississippi

Job Segment: Manager, Fabrication, Production Manager, Management, Manufacturing

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