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Technical Customer Support APAC

Sep 26, 2021

Singapore, SG

Why should you consider this opportunity?

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?

At Cosentino (www.cosentino.com) we are looking for a Technical Customer Support Specialist APAC, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

You will join a company:

- With an international mindset and presence in 80+ countries.

- With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.

- In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.

What will you be doing?

As A Technical Customer Support Specialist APAC, you will be the person in charge of providing advanced technical support to our sales representatives, to resolve incidents with our clients and ensure their prevention.

Among your functions will be:

- Monitoring of our clients' projects (not always carried out on site), as well as cleaning at the end of them, ensuring their correct installation.

- Management and review of possible incidents and customer complaints, auditing the quality of our products and procedures.

- Internal and external training, either individual or group, to our current and potential clients on the use and handling of our products.

- Development of Training Classrooms (with the possibility of practice in workshops) on the installation of large surfaces.

- Projects for the revision and management of Product manuals, updating them based on new needs.

 

All this will be carried out from our headquarters for APAC in Singapore, but with the possibility of traveling more than 75% through our centers, dealing directly with international clients.

What are we looking for?

Education:

-University training in Building Engineering or Architecture

 

Required Knowledge:

-Technical knowledge in machinery, products and construction of materials for construction

- Advanced English (C1)

 

Experience:

-2 years as a specialist using porcelain materials and installing large-format flooring.

-Experience in installation and assembly of ventilated facade.

Apply now »