Customer Service Rep Sterling, VA

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Date: May 2, 2019

Location: Sterling, US

Company: Cosentino

Why it is awesome to work here?

What do we expect from you?

As a Customer Service Representative we expect you to deliver an excellent Customer Service through fast and accurate processing of orders and acting like a liaison between our customers and our company, assisting them with general inquiries, like pricing, products, scheduling, etc.

You are going to be successful on this position if you are excited to help customers, patient, empathetic and passionately communicative. We expect our Customer Service Representatives to put themselves in our customer’s shoes and advocate for them when necessary.

Your Key Responsibilities will be:

As a customer Services you will be working with different tasks:

Organization and Administration

  • Perform and keep record of documents in the center according to its needs; this includes but is not limited to, accounts receivable, accounts payables, invoices, credits, tax certificates and customer payments records
  • Manage and maintain showroom/ this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, logging and attending visitors daily and during events, etc
  • Support the sales team by, preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.  

 

Customer Service

  • Responsible for developing and maintaining customer relationships by creating and monitoring purchase orders, scheduling visits to showroom, leading ivewings of the material, solving customer issues, processing orders, scheduling material deliveries and maintaining customer account receivables.
  • Provide customer support over the phone, face-to-face, and via email.
  • Perform analysis in SAP as requested by the GM, Operations Manager or the sales/promotion force.

Qualifications/Certifications:

​​​​​​EDUCATION

Required

  • High School Diploma/GED

Desired

  • Bachelor’s degree in Business, Communication, Marketing or related fields.

What knowledge do you need?

KNOWLEDGES

Required

  • Profeciency in Microsof Office (Excel, Outlook, etc.)

Desired

  • Use of SAP, ERP or Order system preferred.
 

What do you need to be successful in the role?

EXPERIENCE

Required

  • 2+ years of  experience in Customer Service.
  • 1+ year of experience with invoicing and order entry.

Desired

  • Customer Service experience in construction, manufacturing or related industry experience

This position will be located:

Sterling, VA

Others

  • PREFERRED BEHAVIORS

    Required

    • Self-confidence
    • Flexibility
    • Initiative
    • Safety oriented
     


Nearest Major Market: Washington DC

Job Segment: Sales

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