Customer Service Supervisor - Toluca, MX

What are we looking for

At Stone Systems (www.stone-systems.com) we are looking for a Customer Service Supervisor for our shared order processing team located in Toluca, MX, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

The Customer Service Superviser position coordinates and controls the activities of the order processing team to maintain and ensure customers are serviced promptly and properly by training and managing staff effectively. They are also responsible for meeting organizational and operational objectives.

Job Expectations

• Direct the daily operations of the shared services CSR in Toluca location.
• Plan, prioritize, and delegate work tasks to ensure the proper functioning of the team
• Maintain high customer service levels.
• Enforce customer service policies and procedures.
• Monitor the accuracy of reporting and database information.
• Identify and implement strategies to improve quality of service, productivity, and profitability.
• Coordinate and supervise customer service projects and initiatives.
• Complete jobs in Job Tracker and supplier sites.
• Manage and evaluate staff performance.
• Identify and address staff training and coaching needs.
• Promotes cooperation and commitment within a team to achieve goals and deliverables
• Partner with the People Department to maintain office policies as necessary
• Other duties as assigned by management

What you need to succeed

EXPERIENCE
Required:

• 5+ years of customer service experience
• 2+ years in a managerial role

Desired:

• 1+ year(s) of work experience in the stone industry
• Ability to travel to US as needed

EDUCATION
Required:

• High School Diploma/GED

Desired:

• Associate Degree in Business or related areas

KNOWLEDGE
Required:

• Proficiency in Microsoft Office (Excel, Outlook, etc.) 

SKILLS
Required:

• Language: English (advanced or proficient)
• Ability to multi task and work in an extremely fast-paced environment
• Excellent communication skills, both verbal and written in English language
• Ability to multitask
• Customer Service oriented

What we do offer

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in North America. Currently, there are 10 Stone Systems shops throughout the US. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network. 

You will join a company:  

• With an international mindset and presence in 80+ countries   
• With the largest fabrication company in the United States, with a track record of 20+ years utilizing state-of-the-art machinery and tools to provide superior quality products.
• With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton®, and Sensa by Cosentino®     
• In which you will be able to grow your career and develop your leadership skills

The starting salary range for this position is between $360.000 - $400.000 MXN per year
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is also eligible Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company’s plan.

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.  
Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics."  - https://rb.gy/xq0edq
*If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com*.