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Product Trainer & Support Specialist Toronto, ON

Toronto, US

Why should you consider this opportunity?

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people? 

At Cosentino (www.cosentino.com) we are looking for a Product and Support Specialist to join our Logistics Team, providing service and support to our Centers in the North Region. The Centers are an example of Cosentino’s total commitment to its clients, providing them with exclusive and high-quality service. The Centers combine the functions of (a) warehouse, (b) brand and product showroom, and (c) sales network.  

You will join a company: 

  • With an international mindset and presence in 80+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to grow your career and develop your leadership skills 
What will you be doing?

Our Logistic’s team is looking for a Product and Support Specialist to be part of our team. On this position you would be responsible for supporting product growth through training of internal and external customers. Conducting training and product demonstrations and presentations. Assisting with resolution of escalated customer issues.

Job Expectations

  • Develop and lead product training presentations
  • Develop and lead hands on technical training classes
  • Required continual training to stay current on all industry changes and fabrication equipment
  • Support customer service and field personal with technical expertise and knowledge
  • Assist with escalated customer issue resolution as needed in assigned area
  • Other Duties as assigned
What are we looking for?

EXPERIENCE
Required

  • Minimum 2 years of similar experience


EDUCATION
Required

  • Bachelor’s degree

Desired

  • Master’s Degree

KNOWLEDGES
Required

  • Profesional proficiency in Excel, PowerPoint, Word and Outlook
  • Fabrication of stone products 
  • Knowledge of stone fabrication machinery
  • Experience with presenting in a classroom environment

Desired

  • Knowledges in SAP

SKILLS

Required

  • Communication: Oral & Written. Capacity to interact with multiple levels within all faces with commercial industry projects
  • Ability to handle multiple tasks and projects daily
  • Problem solving skills
  • Excellent communication skills, both written and verbal 

PREFERRED BEHAVIORS

  • Dominance
  • Influence 
  • Compliance 
  • Steadiness

 

Cosentino, the world's leading producer of Silestone quartz surfaces, is a family-owned business. It focuses on the design, production and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design, innovation and environmental respect. The group based its development on international expansion and an innovative research program, which enables it to use the most advanced technology to obtain new materials. Cosentino's activity covers the entire natural stone manufacturing process, from extraction and processing to the installation of quartz surfaces, such as kitchen and bathroom worktops, cladding and other products.

Cosentino is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”

If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com
 

 


Nearest Major Market: Canton
Nearest Secondary Market: Akron

Job Segment: Warehouse, Fabrication, Manufacturing

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